Hants Family Mediation Privacy Policy

Who We Are

This website is operated by Hants Family Mediation.

This Privacy Policy applies to the website:

https://www.hantsfamilymediation.org.uk/

For privacy-related enquiries, please use the contact form available on this website.

Information We May Collect

We may collect information that you choose to provide through our website forms or communications, including:

• Name
• Email address
• Telephone number
• Postcode or general location
• Preferred contact time
• Details about the service you are interested in
• Information about child arrangements, separation, divorce, finances or family mediation issues where you choose to provide it
• Messages submitted through contact forms
• Technical website information, such as IP address, browser type, device type and pages visited

Because family mediation enquiries can involve private family matters, some information may be sensitive. We only ask for information that is relevant to understanding your enquiry and responding appropriately.

How We Use Your Information

We may use your information to:

• Respond to your enquiry
• Contact you about family mediation services
• Arrange MIAM or mediation-related appointments
• Understand what type of support you may need
• Assess whether mediation may be suitable
• Manage communications and records
• Improve our website and services
• Keep the website safe and secure
• Comply with legal, professional or safeguarding responsibilities

Lawful Basis for Using Information

Depending on the situation, we may rely on one or more lawful bases, including:

• Consent
• Legitimate interests
• Contract or steps before entering into a service arrangement
• Legal obligation
• Safeguarding or vital interests where serious safety concerns arise

Family and Children’s Information

Family mediation may involve information about children. We take care when handling information relating to children and only request information that is relevant to the enquiry or mediation process.

Sharing Information

We do not sell personal information.

We may share information only where necessary, such as with:

• Website, email or form service providers
• Professional advisers
• Payment or booking providers, if used
• Mediators or service providers involved in the enquiry
• Safeguarding authorities where there is a serious concern
• Legal or regulatory bodies where required by law

Confidentiality and Safeguarding

Mediation-related information is treated confidentially. However, confidentiality is not absolute. Information may need to be shared if there is a serious risk of harm, child protection concern, safeguarding issue, threat to life, fraud, money laundering concern or legal requirement.

How Long We Keep Information

We keep personal information only for as long as necessary. Website enquiries may be kept for a limited period. Mediation-related records may be kept for longer where required for professional, legal, safeguarding or record-keeping reasons.

Your Rights

Under UK data protection law, you may have rights to:

• Ask for a copy of your personal information
• Ask for incorrect information to be corrected
• Ask for information to be deleted in certain circumstances
• Object to certain uses of your information
• Ask us to restrict processing in certain circumstances
• Withdraw consent where processing is based on consent

To make a privacy request, please use the contact form on this website.

Cookies

Our website may use cookies and similar technologies. Please read our Cookie Policy for more information.

Security

We take reasonable steps to protect personal information. However, no website, email system or internet transmission can be guaranteed as completely secure.

Complaints

If you are unhappy with how your information has been handled, please contact us first using the website contact form.

You may also have the right to complain to the UK Information Commissioner’s Office.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.